Our Practice: - Part of the local history and community
History of the Practice
In 1962 Meldrum Kydd a young Scottish vet with a new family to support set up practice in Upper Tooting Park SW17. By 1976 he was ready to expand and set up the Wimbledon Centre in Leopold Road, which quickly grew and became a respected veterinary practice and part of the community.
As time went by his eldest son David followed in his father’s footsteps and qualified from the RVC as a veterinary surgeon in 1984. Initially working at Edinburgh Vet School as a houseman, before joining his father in the practice. Whilst working in the busy practice David also studied for further higher qualifications. Gaining his Certificate in Veterinary Radiology in 1986 and his Certificate in Small Animal Orthopaedics in 1998.
As well as running a successful practice for the local community and their pet’s, David also runs a successful orthopaedic referral service, in which other local practices can refer difficult orthopaedic cases to him and although much of his time is spend operating and caring for these injured patients he still finds time to see many of his own practice clients.
Susan Kydd (David’s wife) joined the practice in 1989. She is a qualified veterinary nurse with a wealth of experience including small and mixed practice, theatre nursing at Edinburgh Vet School as well as working for Johnson and Johnson and teaching Veterinary Nursing at Berkshire Collage of Agriculture. Susan then went on to do various management qualifications. When Meldrum retired she and David became the practice partners and then incorporated in November 2011 with David as clinical director and Susan as the managing director.
What can we offer you and your Pet?
The practice strongly promotes and believes in preventative healthcare services.
The centre is well equipped with modern, clean and well-maintained facilities. We have a strong sense of community and encourage you to visit us, not just when you pet is sick or injured but also for routine health checks and vaccinations and calling in to buy your pet foods, pet store products and treats. We want the centre to be a pleasant experience for you and your pet and a place you look forward to visiting.
We pride ourselves in employing professional, highly qualified caring staff that will provide you with a first class service.
A number of our staff have been working in the practice for many years. The Head Nurse Fiona Wilson and The Practice Manager Lesley Holt have both been part of Kydd and Kydd for over 25years, with many other team members catching up fast. Because of this they know a great number of our clients and their pets very well and have seen your pets grow from young animals into middle and old age.
RCVS Accredited Practice
The Veterinary Health Centre is proud to be an approved member of the RCVS Practice Standards Scheme.
The practice has been accredited as a General Practice to the level 2 Practice Standards (small animal).
Every accredited practice undergoes rigorous inspection every four years. Practices must meet the criteria set by the Royal College of Veterinary Surgeons. Between inspections standards must be maintained and can be subject to spot checks.
The practice is also a registered training practice for veterinary nursing and has successfully helped many students to train and qualify as Registered Veterinary Nurses.
The Veterinary Health Centre strongly encourages and supports continued professional development amongst its staff and many of our vets, nurses and receptionists have achieved or are continuing to study for additional advanced qualifications to improve the services provided to you and your pets. All staff are encouraged to attend courses and veterinary congresses to keep knowledge up to date and abreast of new ideas. We have on going staff appraisals and in-house training for all members of the practice.
Services we can offer: -
Daily routine and preventative healthcare services, as well as accident and emergency services.
We are equipped to deal with all small animal medicine and surgical cases.
- X-rays and ultrasound scanning
- Lab. diagnostic tests (bloods)
- Dental treatments
- In-depth investigation into illnesses
- Worming and parasitic treatments
- Health checks
- Hospitalisation facilities
- Soft Tissue Surgery
- Orthopaedic referrals with David Kydd
Pet store (see our pet store section to look at some of the products we stock).
We also have a practice Facebook page with daily postings to interact socially with our clients; we use the site to share your pet’s pictures, interesting cases, our staff news, veterinary information and funny animal stories and antics. We want people to feel they are part of our practice community and encourage you to like and comment on our postings.
Pharmacy for registered patients
Prescription and medication dispensary
We are always very happy to inform you on request of the price of any medication that may be prescribed for your animal.
The general policy of this practice is to re-assess a patient requiring repeat prescriptions for or supplies of relevant veterinary medicinal products every 3 months, but this may vary with individual circumstances.
The charge of a full examination is:
£47.40 (including VAT) for dogs and cats.
Examination for repeat medication is:
£32.54 (including VAT) for dogs and cats.
The charge for issuing a prescription is currently £14.00 (incl VAT)
The current prices for routine procedures, vaccinations and the ten most commonly supplied POMV's (prescription only medication) is displayed on our reception notice board. Please ask at reception if you require more information.
If you have a problem collecting your pets medication or food we can arrange local delivery from the practice to be delivered direct to your door.
Payment for delivers should be made in advance. This can be done over the phone by credit or debit card when ordering. Food deliveries over £75 are delivered free of charge otherwise there is a delivery charge of £5.
If you require any more information phone 020 8946 9925 or enquire at reception.
Prescriptions and repeat medication
Please note up to 24 hours notice is required to issue a prescription, dispense repeat POM-V or POM-VPS prescription only medication or provide medicine on a prescription which has been issued by another Veterinary Practice. In all cases authorisation from our duty Veterinary Surgeon is required.
Under current UK legislation a Veterinary Surgeon may provide a prescription or dispense veterinary medicinal products from a veterinary practice or pharmacy only after a clinical assessment of an animal under his/her care.
Patients on long-term repeat medication must be assessed and examined by your Veterinary Surgeon every 3 months.
A prescription may not be appropriate if your animal is an in-patient, or immediate treatment is necessary.
Your pets health and well-being is of the utmost importance to us, therefore it is very important that all medication given is recorded on your pets medical history. All prescriptions issued from this practice will be generated from our own computer system which will automatically place the details into your pets medical notes. Please do not ask us to sign pre prepared prescriptions from other pharmacies or on those which have been down loaded from the internet.
The mission of Kydd & Kydd Veterinary Health Centre is to be one of the most successful pet animal practices in the country by providing a courteous, punctual and efficient service in our modernised and comprehensively equipped premises and by offering a high quality caring, professional service for our patients and clients. Our clients and their pet's needs are of profound importance. They are the reasons for which this practice exists and they deserve our full attention and consideration at all times. In short Kydd & Kydd Veterinary Surgeons care for Pets and People.
This means that we will:
- Always focus on the need of our clients and work with them to achieve the best possible health and well-being of their pet
- Seek to provide continuous improvements in the range and quality of our professional services
- Ensure that our veterinary, nursing and support staff keep abreast of the latest developments in veterinary medicine in order to improve their efficiency, effectiveness and expertise and
- Recognise our responsibility to the community and to society at large
To achieve our mission, Kydd & Kydd will:
- Offer a high quality, caring and professional service for our clients and patients ranging from preventative medicine and nutrition to up-to-date diagnostic, medical and surgical facilities and expertise and by providing a 24 hour emergency cover through reciprocal arrangements with other local practices
- Always seek to understand the needs of our clients and ensure that they receive the best possible professional advice
- Recommend that cases are referred to colleagues in the practice or to specialist centres when particular expertise is required
- Maintain the highest standards of professional integrity, honesty and compassion for our patients
- Seek to satisfy the needs of the practice staff for job satisfaction, career prospects, continuing professional development, quality of life and working environment. This will be achieved by encouraging them to attend educational courses and congresses and by the use of in-house training, the practice library and practice video
- Wholeheartedly support the principle of equal opportunities for all those working in the practice
- Maintain a high standard of premises and facilities for clients and staff alike
- Maintain a fee policy appropriate for quality, professional service and which is designed to offer value for money for our clients, to generate the income necessary to maintain the highest standards of care, to reward all those who work in the practice for their commitment and dedication and to achieve a fair return on the owners’ investment in the practice
- Strongly recommend the benefits of pet health insurance for clients and their pets and
- Maintain a forward planning programme to achieve the needs of clients, partners and staff alike.